Advanced Photon Source

An Office of Science National User Facility

Entrust

  1. What is Entrust used for?
  2. Who can I exchange digitally signed and encrypted email messages with?
  3. How can I obtain Entrust?
  4. What email client is Entrust integrated with?
  5. How can I use Entrust?
  6. When I attempt to send an encrypted message using Entrust, I receive an error message. What can I do?
  7. I have been migrated to Exchange. Can I still use Entrust?
  8. I've forgotten my Entrust password, what can I do?
  9. My computer has MS Windows 10 and Office 2016 installed. Can I use Entrust with Windows 10 and Outlook 2016?
  • What is Entrust used for?
    DOE/Argonne have obtained Entrust licensing to allow users to send digitally signed and encrypted email messages. It is required that users who send Personally Identifiable Information (PII) in email, use Entrust. See vendor's website for more information, http://www.entrust.com.
     
  • Who can I exchange digitally signed and encrypted email messages with?
    Users can exchange encrypted and digitally signed email messages with APS Entrust users and other ANL, DOE, DOD and DHS users that have Entrust installed.
     
  • How can I obtain Entrust?
    To request Entrust, please open a ticket at: Argonne Help Desk
     
  • What email client is Entrust integrated with?
    The APS IT Group will integrate user Entrust certificates with the Microsoft Outlook email client for Windows and Mac OS Users.
     
  • How can I use Entrust?
    The APS IT Group will help you:
    • Create Entrust certificates used to digitally sign and encrypt email messages
    • Configure email client to use Entrust certificates
    • Show you how to digitally sign and encrypt email
    • You can also refer to the Entrust User's Guide/
  • When I attempt to send an encrypted message using Entrust, I receive an error message. What can I do?
    If a sender receives the following message: Valid certificates for the following recipients could not be located. If this case, the recipient does not have an Entrust account and you will not be able to exchange encrypted messages using Entrust with this recipient.
     
  • I've forgotten my Entrust password, what can I do?
    An Entrust profile recovery can be performed to allow a user to set a new Entrust password. For help with this, open a ticket at Argonne Help Desk.
     
  • My computer has MS Windows 10 and Office 2016 installed. Can I use Entrust with Windows 10 and Outlook 2016?
    Yes, The Lab has provided APS-IT with the latest version of Entrust version 9.3, which is compatible with both MS Windows 10 and Outlook 2016.